Frequently Asked Questions

Do you offer home delivery?

Same day delivery is available in most stores!† Some stores work with a third party service for home delivery. See an Associate at your local store for full delivery details.

†Same-day delivery availability and delivery range varies by provider. Delivery cost varies based on provider, item size, schedule, and distance. Other restrictions may apply.

What is your return or exchange policy?

If you're not satisfied with your purchase, please return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit only. Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange. Other restrictions may apply.

Returns may also be limited or declined based upon our refund verification system, which is used to process and track returns to help administer our loss prevention program.

Any valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (both with and without receipt). To learn about how we use and handle your information, please see our Privacy Notice.

How can I locate specific styles or products?

Homesense's goal is to provide customers with a store where they can discover and explore great home finds at incredible values. To keep prices low and deliver the most exciting selection of products each week, we don't provide a service of tracking merchandise.

Do you offer online shopping?

At this time, Homesense does not offer online shopping. As there is always the possibility that we may do so in the future, we suggest that you sign up to receive Homesense emails to get the latest information.

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Discover + Decorate Today

Same day contactless delivery available in all stores. Embrace instant gratification. Found something you love, let us help you bring it home today. We'll delivery it to your home safely. Discover and Decorate Today. Please ask a store associate for details.


Explore our store before you visit. Take the 360 store tour to see what is new in store today. Browse each department and get inspired to change up your home. Find always new arrivals and discover sensational savings.

Explore Now >

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